GARSIDE, TONY / GARSIDE, BARBARA
Essential Telephoning in English is a short skills course for adultlearners of Business and general English. Its 11 core units cover awide range of communication skills such as beginning and ending acall, taking messages, dealing with problems, making appointments andcommunicating information. The course enables learners to check theirprogress with three consolidation units as well as an end-of-coursereview unit. It has been designed primarily for use in class but isalso suitable for self-study.
